Refund Policy
Last Updated: July 2026
At Avenzo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in the original packaging with all accessories.
- Not be damaged due to misuse or improper handling.
Certain items may not be eligible for return due to hygiene or safety reasons.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos or videos of the product
- A brief description of the issue
We will review your request and provide an appropriate solution.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–10 business days.
- Online payments will be refunded to the original payment method.
- Cash on Delivery (COD) orders will be refunded via bank transfer or another mutually agreed method.
Shipping charges are non-refundable, unless the return is due to our error.
Exchanges
We offer exchanges for:
- Damaged products
- Defective products
- Incorrect items sent by us
Exchanges are subject to product availability.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Products that have been used
- Products without original packaging
- Products damaged by improper use
- Clearance or final sale items
- Gift cards (if applicable)
Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if it meets our return conditions.
Return Shipping
If the return is due to our mistake (wrong, defective, or damaged item), Avenzo will cover the return shipping costs.
If the return is due to a change of mind or any reason not caused by our error, the customer is responsible for the return shipping charges.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Avenzo